Being the most trustworthy and reliable supplier of your products, we consider it the most important responsibility of us to deliver your products safely and timely. This section will explain about shipping orders and tracking your orders.
Shipping Coverage
We currently ship exclusively within the United Kingdom at the Customer’s address. While we do not yet offer international delivery, expansion into additional regions is under consideration for the near future.
Shipping Costs
All orders shipped within the United Kingdom are eligible for free standard delivery. There are no hidden fees—what you see at checkout is exactly what you pay.
Delivery Information
Order processing: It takes almost 1-2 working days for order processing and dispatching.
Delivery time: Delivery typically takes 5-7 working days. However may differ occasionally due to unusual circumstances. The total estimated timeframe is 6-9 working days.
Order Cutt Off
Orders placed after 12:00 PM Greenwich Mean Time (GMT) London will be processed the next business day.
Order Tracking
Once order is dispatched, order tracking email is sent which allows you to check delivery status and be up to date of where the product actually reached.
Lost/Undelivered Packages
For any delay in delivery or loss of parcel, contact us immediately. We will investigate the matter to check that at whose end problem is existing. We can offer exchange or refund depending on type. For detailed information, please see return and refund policy.
Changes of Address
If due to any reason, you want to change your delivery address, inform us promptly so that we can make arrangements accordingly. For contact, see below mentioned details.
Business Name: Prower
Company Name: OCEAN MANAGEMENT (1) LIMITED
Company Number: 05860172
Address: 6 Woodsley Vw, Adel, Leeds LS16 8FQ, UK
Email: sales@prower.co.uk
Phone: +44 7476 972770
Contact Form: click here
Opening Hours: 9:00 AM to 5:00 PM Greenwich Mean Time (London) Monday to Friday
Response hours: Our dedicated team is committed to providing prompt assistance and will respond to your inquiry within 48 hours.