Welcome to Prower. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order or using any part of our platform.
1. Company Information
Prower is a UK-based business operating from:
24 Black Rod Cl, Hayes UB3 4QJ, United Kingdom
Email: sales@prower.co.uk
Phone: +44 7428 888317
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
2. Use of Website
By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian. You agree not to use the website for any unlawful purpose or to infringe upon the rights of others.
3. Product Information
We make every effort to ensure that product descriptions, pricing, and availability are accurate. However, errors may occur. In such cases, we reserve the right to correct any inaccuracies and to cancel or refuse orders placed with incorrect information.
Product images are for illustrative purposes only. Colours and dimensions may vary slightly due to screen settings and manufacturing variations.
4. Orders and Payments
All prices are listed in GBP (Great British Pounds). We accept payment via secure third-party providers. Orders are subject to acceptance and availability. Once your order is placed, you will receive an order confirmation email. Dispatch confirmation will follow once the order is shipped.
We reserve the right to cancel or limit any order for any reason, including suspected fraud, product unavailability, or pricing errors.
5. Shipping and Delivery
We currently ship within the United Kingdom. Standard delivery is free of charge. Orders are processed within 1–2 business days and typically arrive within 5–7 business days after dispatch. Total delivery time may range from 6–9 working days.
Delivery timelines are estimates and may vary due to external factors such as courier delays or extreme weather conditions.
6. Returns and Refunds
Customers may return eligible products within 90 days of receipt. Items must be unused, undamaged, and in original packaging. For full details, please refer to our Return & Refund Policy.
Refunds are issued to the original payment method in GBP and processed within 14 business days upon receiving the returned item.
7. Intellectual Property
All content on the Prower website, including logos, product listings, images, graphics, and text, is the property of Prower and protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
8. Limitation of Liability
Prower shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including but not limited to loss of profit, data, or business interruption. Our total liability shall not exceed the amount paid by the customer for the specific product.
9. Warranty Disclaimer
Products are sold “as is” and “as available,” unless stated otherwise. We do not warrant that our website or products will meet your requirements or that the service will be uninterrupted, secure, or error-free. Some products may carry manufacturer warranties, which apply independently of this agreement.
10. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content, services, or privacy practices of any external sites.
11. Privacy and Data Protection
Your privacy is important to us. All personal data is collected and processed in accordance with UK GDPR and the Data Protection Act 2018. For more details, see our Privacy Policy.
12. Changes to Terms
Prower reserves the right to modify these Terms of Service at any time. Updated terms will be posted on this page with the revised date. Continued use of our website constitutes acceptance of the revised terms.
13. Governing Law
These terms are governed by and interpreted in accordance with the laws of UK and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of UK.